Troubleshooting

Troubleshooting guides focus on the checks that usually fix setup, generation, playback, storage, publishing, Pro, and background-task issues.

We recommend publishing completed videos to YouTube before embedding and selecting its published player to reduce video bandwidth and playback load on your WordPress hosting.

Start with the symptom

• Credentials and Connection Tests for failed provider or YouTube connection checks.
• Generation Fails or Stays Processing for failed or stuck jobs.
• Video Does Not Play and Embeds Show Expired or Blank Videos for playback issues.
• Media Library Import Problems, Download Problems, and Thumbnails Missing for media handling issues.
• YouTube Publishing Problems, Pro Is Active but Features Are Missing, Browser Merge Fails, and Action Scheduler and Background Tasks for workflow-specific failures.

Product Video problems

• Recover a paid request or saved draft
• Check Gemini prompt setup and connection source
• Check image-model access, approval and saving
• Check Google access and protected local storage