Support.
Get help with setup, provider settings, playback, or your next video workflow.
Free
Ask in the plugin forum.
Using VidFlow AI Free? Post bugs and how-to questions on WordPress.org. Answers stay public, so the next person can find the same fix.
WordPress.org · Public support
Pro
Pro email
Email us about Pro.
Pro support and premium workflow questions go by email. Include your license status and the workflow you need help with. Send refund requests, privacy/data-rights requests or copyright concerns to the same address. This website has no contact form. Your first Pro purchase includes a 14-day, no-questions-asked money-back guarantee. Email us within 14 days of that purchase with your purchase email and order reference; no reason is required. Renewals and subsequent purchases are outside this voluntary guarantee. Read the refund terms, provider-charge exclusion and your statutory rights.
Pro support, refund requests, privacy and copyright enquiries
Before you ask
- Your setup. WordPress and VidFlow versions; WooCommerce and the provider/model when relevant.
- The exact step. What you tried, what you expected, and what happened instead.
- A useful example. The error text or a redacted screenshot showing the problem.
Never include API keys, passwords, license keys, signed media links, or private customer details. Keep personal information out of public forum posts.